DVIDS – News – MHS GENESIS goes live at Womack Army Medical Center

FORT BRAGG, NC – Womack Army Medical Center (WAMC) became the latest Medical Treatment Facility (MTF) to launch MHS GENESIS, when the new Electronic Health Record (EHR) system was implemented on duty in a March 19 ceremony at the medical center’s main entrance.

WAMC Army Commander Col. Christopher Jarvis and Air Force Col. Thomas Cantilina, Defense Health Agency Director of Health Informatics and Deputy Health Records System Functional Champion electronics, cut the ceremonial red ribbon at 7:45 a.m. on March 19, 2022 and kicked off an evolution in how healthcare will be delivered to more than 180,000 TRICARE beneficiaries in the North Carolina market.

MHS GENESIS is the new military healthcare system EHR system deployed in military hospitals and clinics worldwide. It replaces a patchwork of legacy systems and aims to make patient information instantly available wherever it is needed. MHS GENESIS is the centerpiece of a larger transformation to standardize, integrate and securely manage medical records across the Department of Defense and the Department of Veterans Affairs (VA).

Jarvis praised WAMC’s MHS GENESIS team, noting that months of hard work, training and preparation preceded the launch.

“We trained over 4,000 users within the hospital, outlying clinics and operational forces over a five month period. We received millions of dollars worth of new gear – enough to fill a warehouse – and distributed it to thousands of users across Fort Bragg,” Jarvis said. “Training staff and administering the new equipment alone required thousands of hours of work and an inordinate amount of coordination and resources.”

Recipients will note that a key change is the move from TRICARE Online to the MHS GENESIS patient portal for online support. New secure website provides 24/7 access to individual and family health information, including visitation notes, secure messaging, test results, appointment scheduling you and online prescription refills.

“The deployment of MHS GENESIS enables greater interoperability of patient information across all military treatment facilities in the military health system, including the VA. It enables faster and better management of chronic, complex and urgent conditions,” said Jarvis. “This increases patient engagement capabilities to allow beneficiaries to communicate directly with providers. Finally, it standardizes processes and improves the integration of health care delivery, resulting in better and safer care.

Captain (Dr) Eliza Toffler, Medical Officer in Charge of MHS GENESIS at WAMC, said the rollout of the new EHR system means an improvement to the patient portal. She said beneficiaries will be able to access test results, message their care teams, view notes from medical providers, request prescription refills and get a complete picture of their healthcare.

“We know there will be a significant number of [MHS GENESIS-related] challenges during this transition,” said Toffler. “The feedback we’re getting from the other sites that are there to support us has been overwhelmingly positive, so I’m optimistic for the future.”

There are currently 400 “paying” MHS GENESIS staff from other MTFs who arrived here on the launch weekend to help WAMC meet the challenges of launching the new EHR system. As other MTFs launch MHS GENESIS, WAMC will in turn send staff to their regions to help with any challenges that may arise.

Beneficiaries can access the new portal (https://patientportal.mhsgenesis.health.mil) using their same DS Logon: https://myaccess.dmdc.osd.mil/. Recipients experiencing issues with their records or information in the MHS GENESIS Patient Portal can submit an Enterprise Service Desk ticket by calling: 1-800-600-9332 or emailing dha.jbsa.j-6.mbx [email protected] For system connection issues, contact the Defense Workforce Data Center at 1-800-538-9552.

The MHS Nursing Advice Line is available 24/7 via phone, web chat and video chat. Contact the 24/7 MHS Nurses Helpline for:
• Get evidence-based healthcare advice from a registered nurse;
• Find an urgent care or urgent care facility;
• Receive recommendations for the most appropriate level of care;
• Schedule same day or next day appointments when recommended by a registered nurse and registered at a military hospital or clinic;
• Obtain an online “excuse of absence” or “sick report” when medically appropriate, subject to duty command requirements.
Visit MHSNurseAdviceLine.com for web chat and video chat, or call 1-800-TRICARE (874-2273), option 1.

WAMC leaders ask for patience and support during the transition. Jarvis explained the steps taken to overcome the challenges of transitioning to MHS GENESIS.

“We have coordinated our efforts with our managed care support contractor – Humana – to ensure that our network providers are able to provide broad access to high quality care during this transition,” said Jarvis. “We have also made considerable efforts to communicate to our beneficiaries how to access care in the network, and above all, what to expect in terms of waiting times, when they come to Womack in the coming weeks. Our team is working diligently to bring us back to our level of basic care access, however, our sole focus as we learn this new system is to provide the safest possible care to our beneficiaries.

Jarvis is confident that healthcare teams will successfully meet the challenges of MHS GENESIS.

“Adopting any new system, especially one of this magnitude, takes time and practice before a team becomes comfortable and efficient with it,” Jarvis said. “We expect there will be some issues with the system at first, but we will fix them and improve every day.”

Date taken: 21.03.2022
Date posted: 27.03.2022 11:09
Story ID: 417255
Location: FORT BRAGG, North Carolina, USA

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