DVIDS – News – The market in the Netherlands is changing to support improved access to care

Access to care continues to evolve for the Defense Health Agency Netherlands market serving medical treatment facilities at Fort Stewart and Hunter Army Airfield, providing quality care to TRICARE beneficiaries.

The Low Country Market is comprised of five medical and four dental facilities including Winn Army Community Hospital, Tuttle Army Health Clinic, Richmond Hill Medical Home, Hawks Medical Clinics and Marne North Troop.

The installation’s medical treatment facilities serve the health care needs of approximately 51,000 retired soldiers, families and beneficiaries. With programs like TRICARE Select and other providers in the TRICARE network, the number of beneficiaries served in the Netherlands market expands to over 70,000.

The 3rd Infantry Division helps support the healthcare mission with trained personnel and resources.

“The 3rd Infantry Division health care professional team includes health specialists (68W), nurses, physician assistants, physicians, physiotherapists and behavioral health professionals,” said the Lt. Col. Katie Westerfield, 3rd ID Surgeon. “Our team integrates with the Army Health System and the Defense Health Agency Netherlands Marketplace to provide timely, high-quality, full-spectrum health care to our Soldiers, wherever qu ‘they find themselves.”

Active service members can access care in several ways. Sick call is available daily at battalion aid stations and troop medical clinics (TMC). During sick call, a healthcare specialist uses Algorithm Directed Troop Medical Care (ADTMC) to triage service members to the appropriate level of care and provides protocol-directed limited therapies for self-limited conditions. TMCs also provide routine primary care, medical checkups, vaccinations and contraceptive services. Additionally, services such as optometry, radiology, laboratory, pharmacy, physiotherapy, and medical records support are available at TMCs. Behavioral Health Consultants (BHC) are also available within TMCs to provide life coaching, coping skills assistance, and short-term, solution-focused interventions. Additionally, Integrated Behavioral Health (EBH) clinics are aligned with operational units to provide timely behavioral health care to service members by appointment. Information about the different clinics is available at https://winn.tricare.mil/Clinics.

Dental services include comprehensive dentistry, periodontics, prosthodontics, endodontics and oral surgery. The dental illness call is available from 7:30 a.m. to 9 a.m. Dental facilities, hours and contact numbers can be found at https://winn.tricare.mil/Health-Services/Dental. For dental or medical emergencies, visit the Winn ACH Emergency Department.

Howard Cary, head of clinical business operations at Winn ACH, said delivering quality healthcare in a timely manner is critical. Defense Health Agency standards include access to acute care within 24 hours; routine care within 7 days; and physical and specialized care with 28 days.

He said new technologies, partnerships and community feedback have helped streamline practices and expand capabilities to achieve these goals.

“Innovations such as the new Department of Defense electronic health record system – MHS GENESIS and its patient portal, provide beneficiaries with tools to view their health information and test results; schedule appointments; and ask for prescription refills.

Cary said the portal is a useful addition to accessing care tools like the Appointment Call Center, (912) 435-6633, and the MHS NurseAdviceLine.com for web/video chat, or by dialing 1-800-TRICARE (874-2273), Option 1.

“We also optimized pediatric services,” Cary said. “We have hired additional pediatricians and transferred some of our young primary care recipients; allowing better access to both clinics.

Improving access to care is also supported by Winn Hospital, with support from the 14th Field Hospital (FH), with a shared CT scanner. The 14th FH CT Scanner is used to diagnose, treat and occasionally intervene in patients with emergent and non-emergency medical adversity.

Other technological leaps that should increase access to care have been made in pharmacy services, including Q=anywhere, the ScriptCenter and Express Scripts.

Using Q-Anywhere, individuals can reduce pharmacy wait times by texting “Get in line” to 1-833-457-2014. They will receive a reply SMS asking for their DoD ID number. Upon receipt of the DOD ID, their order will be notified to pick it up when it is ready. The beneficiary will only have to answer “I’m here” when he arrives in the hall.

The ScriptCenter is an automated pharmacy kiosk and locker system that allows for secure retrieval of prescriptions. At Fort Stewart, the ScriptCenter is located in the emergency room lobby of Winn ACH, 24/7 health supplies. On Hunter Army Airfield, the ScriptCenter is located in the Hunter Exchange lobby, 130 Haley Drive Building 6020. It is available 10 a.m. to 5:30 p.m. Monday through Friday and 10:30 a.m. to 5 p.m. Saturday.

Express Scripts is a program for active duty military, military retirees and their families to get medications delivered right to your doorstep. Express Scripts, www.express-scripts.com, notes that medications can be delivered to your doorstep within 5-7 days and offers a trained pharmacist to answer questions, 24 hours a day, 7 days a week.

Additional information can be found on Q-Anywhere, the ScriptCenter or Express Scripts at https://winn.tricare.mil/Health-Services/Pharmacy.

Community members are encouraged to learn more about these topics by logging on to the monthly Low Country Beneficiary Town Hall, hosted on the Low Country Market — Winncares Facebook site. Please log in and feel free to ask questions.

Date taken: 24.10.2022
Date posted: 24.10.2022 10:54
Story ID: 431887
Location: FORT STEWART, Georgia, USA
Hometown: FORT STEWART, Georgia, USA

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