How GovTech collects information from S’poreans

The Government Technology Agency (GovTech) has developed a gamified crowdsourcing web portal CrowdTaskSgwhere Singapore citizens and PRs can complete tasks and earn rewards.

The information collected from the portal will be used by government agencies in the creation of products or policies.

Currently, only the beta version of CrowdTaskSG is available to the public, where Singaporean citizens and PRs over 18 with Singpass accounts can participate in surveys.

“Survey topics include Singapore’s living environment, users’ work and travel preferences, opinions on mental health and well-being, feedback on services and ideas for new initiatives, among others,” a GovTech spokesperson said.

Other tasks such as opinion polls, choice questions, translation requests as well as this or that question will be available soon.

How tasks are formulated

Image credit: GovTech

Web portal tasks are created by GovTech in conjunction with other government agencies to meet their needs. For example, if a government agency needs to gather public opinion on climate change, they can use CrowdTaskSG to conduct surveys.

Most tasks only take a few minutes and include a maximum of 10 questions. According to GovTech, it aims to deliver at least 30 tasks per month to keep users engaged.

Additionally, since users need to link their Singpass accounts to CrowdTaskSG, data from Myinfo will be used to create custom tasks for them. For example, if you have children, you may receive tasks related to parenting.

This means tasks cannot be shared among family and friends, and each individual must sign up for their own set of custom tasks.

Demographic filtering via Myinfo was recently added after GovTech launched a closed beta from March to May 2022 with approximately 300 citizens helping test the web portal.

“Feedback was generally positive and many said the portal was easy to use,
free and simple. Some of them also mentioned that earning rewards while having their
the opinions heard were fun,” the GovTech spokesperson said.

What do Singaporeans stand to gain?

CrowdTaskSG Rewards and Eligibility
Image credit: GovTech

The web portal allows participants to earn virtual coins and experience points (XP) for each task completed. Coins can be exchanged for rewards such as vouchers, while XP allows them to climb the ranks of the CrowdTaskSG community.

Up to 50 virtual coins and 100 XP can be earned upon completing a task. In the beta phase now, 5,000 coins can be redeemed for a S$5 NTUC voucher.

“We intend to integrate GovWallet into CrowdTaskSG in the future to allow users to exchange money
awards,” the GovTech spokesperson said. GovWallet, an e-wallet launched by GovTech earlier this year, gives Singaporeans instant access to government payments through ATMs.

Meanwhile, users can progress past five ranks with enough XP: Stone, Bronze, Silver, Gold, and Platinum. Upon reaching a new rank, coins can be earned as an incentive. All coins earned will expire on March 31, 2023.

On the other hand, XP earned through CrowdTaskSG does not expire.

However, if you are inactive on the portal, you will drop one rank per year. In order to maintain your current rank, at least one task must be completed each year.

What type of data does CrowdTaskSG collect?

According to GovTech, the data collected through Myinfo is strictly for verification purposes, and to ensure the authenticity and reliability of citizens on board CrowdTaskSG in addition to creating custom tasks.

“We do not attribute answers to a respondent. Instead, task responses will be analyzed by the portal, then aggregated and viewed collectively by government agencies, who can leverage this information to help improve policies and processes,” the GovTech spokesperson explained.

In addition to selected data from Myinfo, CrowdTaskSG also collects other forms of data users. These include contact information such as email and postal addresses, device information such as IP addresses, device type and model, and other information submitted through its web portal. , including task responses.

Data may be collected through the use of technologies such as cookies, analytics beacons and server logs, among others, which are also used to optimize the portal.

That may seem like a lot, but GovTech assures that it will only share this information with trusted partner government agencies and will store it securely.

Featured Image Credit: Smart Nation Singapore


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