Kaleyra helps Santagostino in Italy create a remote health coach to improve accessibility and support
MILAN, June 14, 2022 /PRNewswire/ — Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) (“Kaleyra” or the “Company”)a growing omnichannel business communications platform, co-developed a video interface with Italian healthcare network Santagostino to enable several of its clinics to offer remote patient support.
Santagostino, a network of comprehensive and cost-effective specialty health clinics in Italy, collaborated with Kaleyra to expand its technology services for patients. With support from Kaleyra, Santagostino will launch a new project to deliver a more digital user experience that reduces patient wait times and increases customer satisfaction.
The new project, which will be piloted in five of Santagostino’s 31 clinics, connects patients to a remote customer service team through an online appointment portal. Kaleyra contributed to the development of the project by integrating Kaleyra Video, its collaborative video communication solution, into Santagostino’s digital channels. Within the portal, patients can speak with a clinician on a range of channels, including video calls, discreet WhatsApp chats and voice calls, to get their questions answered in real time. As an added measure, all remote communications are fully compliant with the Agenzia di Tutela della Salute (ATS) Health Protection Agency, and all private information is protected and secure, backed by the trust service of Kaleyra.
“As remote assistance becomes a constant in the healthcare industry, we must adapt to growing technological demands to keep our clinics best in class,” said Santagostino’s CEO. Luca Foresti. “As the needs of our patients increase, it is imperative that we create a digital experience that meets those needs across a wide range of clinics, including clinics that are typically hard to reach due to their size or location. Our surveys have consistently heralded our organization for exceptional customer service, and we believe the introduction of our remote health coach will help us continue to provide a great experience for our patients.Kaleyra’s solutions across all channels further support our specialists as they provide their highest level of care to each patient, both in-person and virtually, while ensuring their privacy and comfort.We look forward to kicking off our new partnership with Kaleyra as we implement implements remote health technology for our patients.”
“We are excited to offer our technology to support specialty healthcare clinics in Santagostino,” said Kaleyra’s executive vice president and chief commercial officer. Mauro Carobene. “Kaleyra’s audio-video communication channel, accessible directly from the support centers of various clinics, will allow customer service teams throughout the Santagostino network to communicate more effectively with their patients and maintain the excellent level of service for which Santagostino is known.
For more information, please visit Santagostino website.
Santagostino is a complete network of specialized outpatient clinics, the first in Italy to experiment with a healthcare model that combines quality patient care with affordable prices. Founded in 2009, Santagostino was created to respond to a growing and unmet need of a large part of the population: a high standard, economically accessible specialist medicine which also covers the fields discovered by the NHS, in particular dentistry, psychotherapy , speech therapy, and others.
Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) is a global group providing mobile communications services to financial institutions, e-commerce players, OTTs, software companies, logistics enablers, service providers healthcare companies, retailers and other large organizations. worldwide.
Kaleyra now has a customer base of more than 3,800 companies around the world. Using its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services, including messaging, rich messaging and instant messaging, video, push notifications, email, voice and chatbots.
Kaleyra’s technology securely manages billions of messages per month with over 1,600 carrier connections in over 190 countries, including all US Tier 1 carriers
Tom Colton or Matt Glover
Investor Relations Gateway