Rich McCarthy and Scott Brown of Scott Brown Insurance Agency. (THG / Joseph F. Berenato. To purchase photos in The Gazette, call (609) 704-1940.)
Recently, the Scott Brown Insurance Agency moved to a new location, 307 12th St., and added a new agent: Rich McCarthy.
“We wanted to be closer to town number one and owning our own property was probably the most important thing. We’re expanding, and we needed more space … We started Raspberry Run; then we went to old Toni’s Custard and got too big for that – and we wanted to buy something, ”Brown said.
Brown, who has worked in the insurance industry for over 35 years, said that although he and McCarthy represent two separate agencies, they both operate under the banner of the American National Farm Family, having purchased the business of assurance from another agent in Hammonton, and that working under one roof was the logical progression for both.
“We’re very passionate about doing the right thing and helping people. We’re very excited … Rich is growing up and he needed more staff, and it’s the same for us. We want a receptionist to answer the phone. Most agencies don’t do it anymore, but we wanted one voice, ”Brown said.
McCarthy, originally from Oregon, attended school in central Pennsylvania, where he majored in finance and economics.
“My goal has always been to work with large companies, either to be part of a large company or to work with a large company. My first job out of college, I worked in benefits. I did this with several companies and sold unqualified deferred compensation programs to C-Class, who would be CEOs and CFOs, ”McCarthy said.
However, said McCarthy, working in such an industry is “a young man’s game.”
“It was country club, getting to know people, playing golf, taking them to sporting events and stuff like that. In the meantime, I had four children, and it got to a point where my oldest had no idea I was home for three days; she just assumed I was gone… I was never home, ”McCarthy said.
In 2015, McCarthy began talking to one of his mutual partners and Brown’s about a career change.
“It took a leap of faith because it was a big financial adjustment. Get started and create a new agency? You start from nothing. Fortunately, Farm Family has been very kind to me. They understood the value I was bringing, and in 2016 I took that leap … I went from sitting and having a cobb salad with the CEO of Home Depot to wearing my moccasins in a blueberry, and I love that. They are down to earth people. After six years in the corporate world, I said, “It’s not me. I grew up in a forest town … I feel like I’m going back to my roots. I learned a lot in the process – a lot about myself – and I’m very happy with the transition, ”said McCarthy.
McCarthy, who joined the American National Farm Family two years ago, said it made sense for him to “join forces with Scott”.
“Even though I have years and years of experience in the insurance industry, it was largely in business. He has worked in the small business arena and has been a wealth of knowledge. I wish I had done it sooner, ”said McCarthy.
McCarthy said that at his previous office there was an open door policy to all clients.
“I was in this office for a year and a half, and there was a lot of traffic coming into the office. COVID has faked that a bit, and it’s forced some customers to call or use email, but they want to go and pay their agent their premium. It’s old school stuff, but I think it’s pretty cool. You get to know them … a lot of people in this town are doing that, and, coming out of COVID, I think they want to reconnect with their agents, and we have an open door policy. They can come and meet their agent if it is important to them, ”McCarthy said.
McCarthy said their purchase of the aforementioned insurance business will help serve customers better.
“The book is divided in two ways, but in one office, and that’s how we approach it. In our letter to clients, it is one office. It’s American National Farm Family. It’s an office, a number to call, ”McCarthy said.
“We are here in Hammonton. People don’t have to worry about a stranger from another city or state leading it … So many people are going on the internet, and we want to be the best person we can to give you a great service. We want to hold the hands of the people who want theirs held, and we want to be there for them. We are a small family and we care about people, ”said Brown.
For more information, call (609) 270-1669.