VEC commissioner dodges details of private document dump revealed by 8News

RICHMOND, Va. (WRIC) – The Virginia Employment Commission (VEC) mistakenly sent a Fluvanna County woman sensitive information about a person unknown to her who lives in Fredericksburg; the second known recent privacy misstep at the state agency.

Susan Bailey said the lack of communication from the VEC to get answers on a claim for benefits felt like “punch after sucker after sucker”.

But in the eight months since she waited for a response, Bailey received a letter from the VEC stating that the “Claimant” was a woman with a mailing address in Fredericksburg, along with the company’s workplace. wife and the last four digits of her social security number. .

“If I have someone else’s information, who has mine? And for eight months I tried to find out,” Bailey told 8News.

Last month, a Henrico woman explained that she had access to 90 pages of confidential information about people in Colorado, Nevada and Arkansas, all uploaded to her online profile with the VEC.

The agency removed the content the same day 8News alerted them to the documents, which included the Henrico wife’s employment verification information. The file was originally faxed to the VEC by a Nashville-based company that does employment verification work for employers.

For three weeks, the VEC did not share details of how the agency discarded this information before passing it on to anyone else.

Last week, VEC Commissioner Carrie Roth told 8News that given the volume of information within the agency, “Sometimes there will be mistakes.”

Roth agreed to a second interview with 8News on Wednesday on the privacy issue. However, Roth dodged every opportunity to answer the details of 8News reporter Ben Dennis’ questions.

“So do you consider this a mistake or rather gross mishandling and completely ignored?” asked Dennis.

Roth replied, “The information we received from a third-party vendor outside of VEC. This information was received indicating that there were 90 pages, and this was uploaded into the system. This was received from the outside vendor.

Roth’s response is incredibly similar to what she told 8News last week, and she repeated a similar response to Dennis after several follow-up questions.

“Respectfully, why don’t you answer my questions?” asked Dennis.

“Because the individual, from the outside third-party provider, is the one who sent the information, but sent 90 pages for this requester,” Roth said.

“When do you think you’ll be able to answer our questions?” Denis replied

Roth said: “The answer to that question is exactly the answer I gave, that’s exactly what happened.”

“But you didn’t provide an explanation of how the VEC overlooked this,” Dennis added.

“The applicant information was received from an outside third-party provider. This information was then uploaded to our system. When it came to our attention, we immediately deleted the information and it has been corrected,” concluded Roth.

8News went to the governor’s office to seek answers. Macaulay Porter, a spokesman for Governor Youngkin, said, “The person at the VEC who receives the fax is not the fact checker. As is the procedure, VEC simply uploads these documents from the supplier.

Porter added that Youngkin “takes these technology issues seriously, and the governor plans to meet with the VEC soon “to help find solutions to these unfortunately chronic issues.”


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